BPM - Business Process Management

Definition

BPM is a management methodology that provides for governance of a business's process environment toward the goal of improving agility and operational performance. BPM is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimise an organisation's activities and processes.

BPM is about improving business processes
BPM is about business, not about IT.
The objective of BPM is to increase the organisation’s revenue by optimising their business processes.

Business Value

- Greater business efficiency: Less paper and shorter work-cycles.
- Improved productivity: Releasing bottlenecks and better collaboration between people and systems.
- Closer management control: Identifying risks, avoiding risks and taking the right decision at the right time.
- Better collaboration between human roles and systems.
- Automated compliance and risk management.



Greater business efficiency - Any new enterprise faces considerable efforts and expenses while it establishes itself in new offices: training employees, responding to customers, setting up administrative and reporting systems, and much more. BPMS allows you to develop and test workflow processes and, when they succeed, deploy them rapidly throughout the organization.

Improved productivity - Ensuring that the employees are better informed is a sure step towards improving work throughput and performance. BPMS deals with business processes that cover all activities – enabling you to move more smoothly through each cycle until the final result is achieved. This boosts the organisation's employee productivity and revenue growth.

Closer management control - Company files are full of examples of wasted opportunities in retaining customers and growing customers by providing a superior and attentive level of service. Major resources in BPMS are focused on developing and optimizing operational processes that will result in a positive customer experience. Happy customers are loyal customers, and loyal customers are happy to spend more.

Automated compliance management - Meeting the compliance standards of many international institutions is a daunting prospect, drawing precious work time away from revenue-generating activities. BPMS is designed to collect and assemble the building blocks of such processes, thereby helping employees to meet compliance requirements more rapidly.



Market Drivers

Organisations are under continual pressures, both internal and external to improve efficiencies, reduce cost, be more responsive and be more innovative. The challenges that this creates for both IT and Business mangers is that both have different perspectives, constraints and are required to work to the same goals. Using approaches and technologies to standardise processes i.e. BPM ensures that organisation are much better positioned to work in the same way and therefore deliver successful outcomes (internally and externally) as well has have more immediate information to hand that can help improve operational and strategic decision making and planning.

Taking a more process-centric approach ensures that processes govern the way people work and therefore only interact with the activities/tasks at the appropriate time they need to, rather than in a fragmented way.
This approach also ensures that there are clear inputs and outputs for the relevant process and a record is kept of activity status and process progress so that if required a monitoring report and/or audit report can be seen at any point.

The BPM Market

According to Gartner's report, total software revenues of BPM products reached nearly $1.7 billion by 2006 and exhibited the characteristics of a mainstream market – with stable vendors, vendor consolidation and rapid user adoption. They project a market size of $5.1B by 2011, a figure that is in line with other estimates ($5.5B from IDC and $6.3B from Forrester). Moreover, according to Gartner, CIOs have rated Business Process Improvement as the #1 priority for the third year running. BPM Systems are the technology drivers for efficient Business Process Improvement (BPI), by taking process-centric service tasks and turning them into improved business results.


The information provided in this site is provided by ileap.
Ileap is a leader in Low code and BPM software and workflow software and has a decade of experience in innovative workflow solutions and consultancy.